Harmony Hair Extensions offers a $10.95 flat shipping rate (unless otherwise stated) on all domestic orders within Australia. Domestic purchases will be sent via express post using Australia Post as the carrier. Harmony Hair Extensions offers a $24.95 flat shipping rate on all International orders (any other country outside of Australia). International orders will be sent via Registered International Mail (please allow up to 14 business days to receive delivery of these).
Orders will not be dispatched until payment in full has been received. Orders will be dispatched within 24 business hours of receiving payment in full.
Placement of an order by you constitutes an offer to enter into an agreement with us.
It is your obligation as our customer to enter the correct delivery address details at the time of ordering. Should you enter an incorrect address, we are not obligated to re-send the order to the correct address at our expense. Domestic delivery is handled by Australia Post, and is subject to their terms and conditions. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, nor will we not accept liability for any loss or damage arising from items lost, stolen, or damaged after delivery has taken place.
Harmony Hair Extensions's main priority is our customer's satisfaction. If you receive products that are damaged, or faulty, we will happily organise an exchange or refund for you. You must initially contact us within 7 days of receipt of your product/s to inform us of your intent to return the faulty item/s, we will then provide you with the necessary return details. In the event that you do receive a defective or damaged product; we will dispatch you a replacement item at our own cost (subject to availability), or issue you with a full refund, once we receive the returned product and the fault can be verified.
In the event that you would like to return a Harmony Hair Extensions product/s which is NOT deemed to be faulty you must first contact us within 7 days of receipt of your product/s to obtain authorisation. Non-Authorised returned items will not be accepted. Authorised returns which are not deemed faulty must be returned within 7 days of authorisation in their original condition. All products that are found to be non-defective will incur the delivery costs of returning the item to Harmony Hair Extensions. Please note; that the returned item is your responsibility until it reaches us, we therefore advise you to send all returned items by a tracked service that will insure your goods to their value, and one that can provide you with tracking solutions should any problem arise. We will not be held liable for items that do not arrive back to us, or are deemed lost by your courier, and no refunds/exchanges will be given. Harmony Hair Extensions will issue a full product refund (postage costs not included) on receipt of the returned product.
Please note: In accordance with Australian Hygiene Legislation and our Terms & Conditions, the return of any Harmony Hair Extensions product/s will NOT be not accepted should the item show any evidence of being used, worn, or in any way tried on. Should an item be returned to us in any of these stated conditions, NO refund or exchange will be offered. The returned product must be unused and in the same condition as when it was received by you. All packaging and labels must be intact and in no way cut or damaged. All returns must comply with these guidelines and will undergo a quality inspection upon their return.