Harmony Hair Extensions

SHIPPING

Harmony Hair Extensions offers EXPRESS POST shipping by Australia Post on all domestic orders of hair extensions ('GLEAMERS' will be sent via regular post). All orders will be shipped within 48 hours of cleared payment.

Orders will NOT be despatched until payment in full has been received.  Placement of an order by you constitutes an offer to enter into an agreement with us.

It is your obligation as our customer to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Domestic delivery is handled by Australia Post and is subject to their terms and conditions. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery, nor will we not accept liability for any loss or damage arising from items lost, stolen, or damaged after delivery has taken place.

RETURNS

Harmony Hair Extensions main priority is our customer's satisfaction. If you receive products that are damaged or faulty, we will happily organise an exchange or refund for you. You must initially contact Harmony Hair Extensions within 7 days of receipt of your product/s to inform us of your intent to return faulty goods, we will then provide you with the necessary return details. In the event that you do receive a defective or damaged product we will despatch you a replacement item at our own cost (subject to availability), or issue you with a refund, once we receive the returned product.

In the event that you would like to return Harmony Hair Extensions products which are NOT deemed to be faulty you must first contact us  within 7 days of receipt of your product/s to obtain authorisation. NON-Authorised returned items will NOT be accepted. Please note that return authorisation will only be given under certain circumstances and at our discretion. Refunds will NOT be given for change of mind. This does not impede on your statutory rights. Authorised returns which are not deemed faulty must be returned within 7 days of authoristaion in their original condition. Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Harmony Hair Extensions. Please note that the returned item is your responsibilty until it reaches us, we therefore advise you to send all returned items by a tracked courier service that will insure your goods to their value, and one that can provide you with tracking solutions should any problem arise. We will not be held liable for items that do not arrive back to us, or are deemed lost by your courier, and no refunds/exchanges will be given. Harmony Hair Extensions will issue a full product refund (postage costs NOT included) on receipt of the returned product, or exchange the item for another product if preferred.

Please note: In accordance with AUSTRALIAN Hygiene Legislation and our Terms & Conditions, the return of any Harmony Hair Extensions product/s will NOT be not accepted should the item show evidence of being opened or in any way tried on, used or worn. Should an item be returned to us in any of these stated conditions, NO refund or exchange will be offered. The returned product must be un-opened and in the same condition as when it was received by you. All packaging and labels must be in tact and in no way cut or damaged. All returns MUST comply with these guidelines and will undergo a quality inspection upon their return.